Return & Exchange Policy
- All products purchased from Mohsin Saeed Fabrics can be exchanged within 7 days only if:
- The item(s) is faulty, damaged or defective at the time of delivery.
- You must notify us within 7 days of delivery by writing to email@example.com and calling at +92-309-4556337. You will be required to email photographic evidence of the defective item at firstname.lastname@example.org or WhatsApp us at +92-321-145-7000, to proceed with exchange or return process.
- Replacement on domestic orders will be sent once the defected/faulty/damaged item is received by MSF.
- Products/items purchased online can only be exchanged through online, if you notify us through the mediums mentioned above within 7 days. Mohsin Saeed Fabrics has the authority to refuse any exchanges if the return process is not followed by the customer.
- Sale items
- Exchange or return request is made outside the specified time frame (after 7 days)
- Product is damaged because of use
- Product has been tampered
- Anything is missing from the package including price tags, labels, original packing.
- Product colors may vary slightly due to photographic lighting sources, or your monitor settings. Thus, products are not eligible for exchange for these particular reasons.
- Mohsin Saeed Fabrics does not offer any “refund” on purchased items, except in-case of prepayments where the items are Sold-out or contain any manufacturing defects.
- In-case of refund, your payment will be credited directly in your bank account within 15 days once the item is returned.
- MSF reserves the right to change their “Exchange and Return” policy, without any prior notification.
- We do not offer Return and Exchange on any of our International orders.
- In case of any defected or damaged item being received by the customer, a fresh item will be sent again after necessary investigations of the claim.
- The customer should notify discrepancy within 07 days of the online order being delivered.
- Mohsin Saeed Fabrics will not cater any exchange/return after the above mentioned time period.